POLAR WARRANTY

Warranty That Actually Has Your Back

Every Polar robot is backed by a combined warranty covering parts, labour, and peace of mind long after you unbox it.

5 YEARS WARRANTY

36 MONTHS FULL

24 MONTHS PRO-RATA

(50% off the cost of repairs or a replacement)

What's covered

  • Manufacturing defects in materials and workmanship
  • Motor, pump, and drive track failures
  • Circuit board and electronic component faults
  • Free replacement parts and labour during the full warranty period
  • Discounted repairs or replacement during the pro-rata period

What's not covered

  • Normal wear and tear on brushes, filters, or tracks
  • Damage from misuse, unauthorised repairs, or modification
  • Damage from pool chemical imbalance outside recommended levels
  • Units purchased second-hand or without proof of purchase

How to make a claim

  1. Contact us

    Reach out with your order number and a description or photo of the issue.

  2. We assess it

    Our team reviews your claim against the warranty period and confirms next steps within 2 business days.

  3. We fix it

    Approved claims are repaired or replaced, free during the full period or at the pro-rata rate after.

Warranty FAQs

What does "pro-rata" mean?

After the full warranty period ends, repairs or replacements are still covered, but at a reduced rate rather than free of charge.

Do I need to register my product?

Keep your proof of purchase on hand. We use your order number to confirm warranty eligibility, so no separate registration is required.

Is shipping covered for repairs?

We'll confirm shipping arrangements when your claim is approved, based on your location and the nature of the repair.

Can I transfer my warranty if I sell the product?

The warranty applies to the original purchaser with proof of purchase and is not transferable to a subsequent owner.

Need help with a warranty claim?

Our support team is here to help, every step of the way.

Contact support