Last updated: June 26, 2026
This Shipping Policy explains how PolarRobotic processes, dispatches, and delivers orders.
Order processing
Orders are processed after payment confirmation. Processing times may vary during promotions, holidays, stock releases, or high-demand periods.
Dispatch
Orders are dispatched from our fulfilment location in Australia. You will receive order and shipping updates using the contact details provided at checkout.
Delivery estimates
Delivery timeframes vary by destination, carrier, and service level. Estimated delivery dates are not guarantees and may be affected by carrier delays, weather, public holidays, customs, or other events outside our control.
Tracking
When tracking is available, tracking details will be sent after dispatch. Tracking may take time to update after the carrier receives the parcel.
Address accuracy
Please check your shipping address carefully before placing an order. If an address is incomplete or incorrect, delivery may be delayed or returned.
Lost or delayed orders
If your order appears delayed, contact us with your order number. We will review the tracking information and work with the carrier where appropriate.